Payments on KineoPass

How payments work on KineoPass

Registration money is processed by Asaas, an institution authorized by the Central Bank of Brazil. Here's what that means in practice.

Serviços financeiros Asaas — instituição autorizada pelo Banco Central
Financial services provided by Asaas Gestão Financeira S.A.
Who does what

Two companies, clearly separate roles

KineoPass takes care of the sports experience. Asaas takes care of the money, as a regulated financial institution.

KineoPassSports platform

A platform for amateur sports events. We connect athletes to organizers, build the experience — checkout, profile, loyalty — and offer sport-specialized support.

  • Event catalog and checkout
  • Athlete Passport and KineoPass Club
  • Athlete and organizer support
  • Timekeeping integrations
Serviços financeiros Asaas — instituição autorizada pelo Banco CentralFinancial institution

A payment institution authorized by the Central Bank of Brazil. It processes transactions, keeps digital accounts for organizers, executes transfers and ensures regulatory compliance.

  • Charges via Pix, bank slip and card
  • Escrow — balance held until the event
  • Bank transfers and KYC
  • Fraud prevention (AML/CFT)
How your money moves

From registration to payout

1
Athlete pays

Via Pix, bank slip or card. The charge is processed by Asaas.

2
Balance held in escrow

The money stays held in the organizer's Asaas subaccount until the event date.

3
Event takes place

After the escrow period, Asaas automatically releases the amount.

4
Payout

Transfer via Asaas to the bank account registered by the organizer.

You track each of these steps in your organizer dashboard on KineoPass.

Serviços financeiros Asaas — instituição autorizada pelo Banco Central
Institutional clause

The payment services made available on KineoPass are provided by Asaas Gestão Financeira S.A., a payment institution authorized to operate by the Central Bank of Brazil. KineoPass acts as a technology platform and does not hold custody of users' financial resources, which remain under Asaas's responsibility, as per current regulation.

This clause is part of our Terms of Use and Privacy Policy.

Support and questions

Where to ask each question

Questions about KineoPass

Registrations, events, the Club program and athlete or organizer support.

contato@kineopass.com.br
General support
suporte@kineopass.com.br
Athlete support

Questions about payments (Asaas)

Card refunds, bank account, KYC registration and financial regulation.

0800 009 0037
Business (PJ) support
contato@asaas.com.br
Email
Formal complaint? Central Bank → Consumer